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Shipping & Returns

At Drewshe, we prioritize fast, secure, and transparent shipping to ensure your products arrive on time and in perfect condition. Whether you're placing a bulk wholesale order or a custom design request, we handle every step of the shipping process with precision and care.

Shipping Information

1. Global Shipping Coverage
We ship worldwide, including North America, Europe, Australia, Southeast Asia, and the Middle East.

2. Processing Time

  • Sample Orders: 5–7 working days

  • Bulk Production: 15–30 working days depending on order size and customization

3. Delivery Time
Delivery times vary by region and selected shipping method:

  • Express (DHL/UPS/FedEx): 3–7 business days

  • Air Freight: 5–12 business days

  • Sea Freight: 15–45 business days

4. Shipping Methods
We offer a variety of shipping options:

  • Door-to-door express courier

  • DDP (Delivered Duty Paid) for hassle-free customs clearance

  • FOB/CIF shipping for bulk orders

5. Tracking
Once your order is shipped, you’ll receive a tracking number and live updates through email or WhatsApp, depending on your preference.

Returns & Exchanges

We stand behind the quality of our garments. However, if there is an issue, we’re here to help.

1. Return Eligibility
Returns or exchanges are accepted for the following reasons:

  • Defective products

  • Wrong item or size shipped

  • Major quality issues not matching the approved sample

2. Return Process
Please contact our service team within 7 days of receiving your order with photo evidence of the issue. Once approved, we will guide you through the return or refund process.

3. Non-Returnable Items

  • Customized items (unless defective)

  • Final clearance or sale items

  • Products damaged due to misuse or customer alteration

4. Refunds
Approved refunds will be processed within 5–10 business days via the original payment method or credited toward your next purchase.

Important Notes

  • All returns must be authorized by our support team before being sent back. Unauthorized returns will not be accepted.

  • Return shipping fees are the buyer’s responsibility unless the return is due to a fault on our part.

Need Help?

If you have questions about shipping methods, lead times, or returns, please reach out to your account manager or contact our customer support at service@drewshe.com.

We’re committed to making your experience smooth, reliable, and worry-free.